Responsible Gaming Policy
This notice explains the key responsible gaming measures available to players and the steps that may help reduce gambling-related harm. Pin-Up encourages players to use gambling services only as entertainment and to keep gambling within limits that are planned, affordable, and controlled.
Gambling should not be used as a way to earn income, recover losses, manage stress, or solve financial problems. If gambling begins to affect your finances, emotions, relationships, responsibilities, or ability to stop, you should consider taking a break, setting restrictions, or seeking support.
Important Safety Message
Gambling involves risk. There is no guarantee of winning, and losses are possible. For this reason, players should never gamble with money needed for essential expenses such as housing, food, bills, debts, savings, transport, healthcare, or family obligations.
Before gambling, make sure that:
- the money you plan to spend is only for entertainment;
- the time you plan to spend will not affect work, study, family, or other responsibilities;
- you are not gambling because of stress, pressure, sadness, anger, boredom, or financial difficulty;
- you are prepared to stop after a loss;
- you are not trying to recover previous losses.
If any of these points are difficult to follow, gambling may no longer be safe or controlled.
Signs That Gambling May Be Causing Harm
A player may need support or account restrictions if gambling begins to create negative effects. Warning signs may include:
- spending more time or money than planned;
- feeling guilty, anxious, or remorseful after gambling;
- becoming annoyed when other people criticize gambling habits;
- hiding gambling activity from others;
- gambling again to recover losses;
- using gambling as a response to stress or emotional discomfort;
- finding it difficult to stop;
- experiencing financial hardship connected with gambling.
These signs should not be ignored. Acting early can help reduce further harm.
Self-Assessment Questions
If you are concerned about your gambling behavior, ask yourself the following questions:
- Have you ever felt that you should cut down on gambling?
- Have people annoyed you by criticizing your gambling habits?
- Have you ever felt guilty about gambling?
- Have you ever felt remorse after gambling?
- Have you ever gambled again to steady your nerves or recover gambling losses?
You can also complete the Gamblers Anonymous questionnaire:
The results may help you understand the possible level of risk:
- 0 “Yes” answers: low risk for gambling problems.
- 1 “Yes” answer: moderate risk; further assessment may be needed.
- 2 or more “Yes” answers: high risk; further evaluation and intervention are strongly recommended.
This self-assessment is not a diagnosis. It is intended to help you decide whether additional action may be necessary.
Immediate Tools Available to Players
Players can use several responsible gaming tools to manage activity and reduce risk.
Deposit Limits
Deposit limits help control how much money can be added to an account over a selected period. Players can set:
- daily deposit limits;
- weekly deposit limits;
- monthly deposit limits.
Deposit limits should be based on personal financial circumstances and should only include money that can be spent on entertainment without affecting essential needs.
If you lower a deposit limit, the change takes effect immediately. If you increase a deposit limit, the higher limit will only apply after a 24-hour waiting period. This delay is intended to reduce impulsive decisions and allow time for reconsideration.
Cooling-Off Periods
A cooling-off period gives players a temporary break from gambling. During this period, you will not be able to place bets or make deposits.
Available cooling-off periods are:
- 24 hours;
- 7 days;
- 1 month;
- 3 months.
Cooling-off can be activated directly in the account settings. Once activated, the restriction is applied automatically and immediately. It cannot be ended early. You must wait until the selected period has finished. After the period ends, you may continue using your account without submitting an additional request.
Cooling-off may be useful when gambling feels emotional, impulsive, stressful, or no longer enjoyable.
Self-Exclusion
Self-exclusion is a longer-term restriction for players who want to stop gambling for a selected period or permanently. It blocks access to the account and gambling activities.
Available self-exclusion periods are:
- 1 year;
- 3 years;
- 5 years;
- 10 years;
- lifetime self-exclusion.
Self-exclusion can be activated through the account settings or by contacting:
Once self-exclusion is activated, the account will be locked for the full selected period. You will not be able to access the account, place bets, make deposits, or participate in gambling activities. Promotional emails and notifications from us will also stop.
Self-exclusion cannot be cancelled before the selected period ends. Lifetime self-exclusion is permanent and cannot be reversed.
If a temporary self-exclusion period has ended and you want to restore the account, you must submit a written request. Before reactivation, you will be reminded about responsible gaming tools and encouraged to complete a self-assessment questionnaire.
Vulnerable Player Protection
Some players may need additional protection because gambling may create a higher risk of harm for them.
A vulnerable player may be someone who:
- is under 18 years old;
- feels unable to control their gambling behavior;
- has requested to stop gambling or has previously been restricted from playing;
- is facing serious financial difficulties, bankruptcy, or similar hardship.
If any of these points apply to you, contact:
Documents or proof may be requested before certain protective actions are taken. All requests will be handled with care and respect. Monitoring tools may also be used to identify signs that a player could be struggling with gambling behavior. If possible indicators of harm are noticed, the player may be contacted and informed about responsible gaming options.
We continue to improve the ways we identify and protect vulnerable players.
Underage Gambling Is Prohibited
Gambling services are strictly prohibited for individuals under the legal gambling age. Anyone under 18 is not allowed to register, access, or use the platform.
Proof of age may be requested from any registered user at any time. If verification is required, the account may be temporarily suspended until the necessary documentation is provided. If it is confirmed that the age restriction policy has been violated, the account may be frozen and winnings may be forfeited.
To support age restrictions:
- users are informed during registration that gambling services are not available to underage individuals;
- players must confirm their date of birth and legal age when creating an account;
- documents verifying legal age may be requested;
- marketing and promotional activity is directed only at individuals of legal gambling age;
- attempts to involve underage users are prohibited.
If anyone under 18 is found using the site, winnings will be forfeited. Funds may be frozen, deposits made by a minor may be returned, and information may be passed to the relevant institution where appropriate.
Restricting Access to Gambling Content
Filtering and blocking software can help limit access to gambling websites. These tools may be useful for parents, guardians, or anyone sharing a device with minors or people who have requested self-exclusion from gambling sites.
Examples include:
- Net Nanny — www.netnanny.com
- CyberPatrol — www.cyberpatrol.com
- GamBlock — www.gamblock.com
These tools may help reduce the risk of underage or unauthorized access to gambling content.
External Help and Support
If gambling becomes difficult to control or begins to cause financial, emotional, social, or personal harm, external support may be helpful.
GambleAware offers confidential advice, support, and resources for individuals struggling with gambling addiction. Its work focuses on minimizing gambling-related harm through education, treatment, and support services.
GamCare provides counselling, advice, and practical help in addressing the social impact of gambling. Its website is www.gamcare.org.uk, and its confidential helpline is available at 0845 6000 133. Non-UK residents can contact GamCare for details on international support organizations.
Gamblers Anonymous is an international fellowship offering a 12-step program to help people overcome compulsive gambling. Meetings are available worldwide, and members provide mutual support.
Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Its professionals are available both in Great Britain and internationally. The website is www.gamblingtherapy.org.
Seeking help early may reduce further harm and support recovery.
Safer Gambling Reminders
To keep gambling safer:
Set a deposit limit before you start. Choose an amount that fits your financial situation and is intended only for entertainment.
Do not chase losses. Trying to recover lost money can lead to higher risks and further harm.
Set a time limit. Decide how long you will play and stop when that time is reached.
Avoid gambling when judgment may be affected. Do not gamble when extremely stressed, depressed, under pressure, tired, or unable to concentrate. Do not gamble while under the influence of medication, drugs, or alcohol.
Take breaks. If you feel tired, frustrated, distracted, or unable to focus, stop playing and step away.
Use only one account. A single account helps you monitor how much time and money you spend on gambling.
Contact Support
For questions about deposit limits, cooling-off periods, self-exclusion, vulnerable player protection, age restrictions, or responsible gaming assistance, contact Support by email:
Support is available by email without additional cost. Information about you will not be shared with anyone else without your consent, except where required by applicable procedures, rules, or legal obligations.
If gambling no longer feels safe or controlled, do not wait for the situation to become worse. Use the available tools, take a break, and seek support when needed.