Responsible Gaming

We take Our responsibility seriously in helping to prevent harmful play. This Policy outlines the steps and support available so players can enjoy gambling as planned, within a set budget, and with safeguards that reduce the risk of gambling-related harm.

Keep yourself in charge

Gambling should remain a leisure activity, not a way to earn income. When it becomes a source of money or emotional escape, it may lead to stress, conflict, and financial damage. To help you keep gambling enjoyable, review the points below. If you suspect gambling is affecting your life, answer these questions and use this quick self-check: https://gamblersanonymous.org/20-questions/

1. Have you ever felt you should reduce how much you gamble?

2. Have others upset you by commenting on your gambling?

3. Have you ever felt guilty about gambling?

4. Have you ever regretted gambling afterwards?

5. Have you ever needed a morning “eye-opener” to calm yourself or cope with losses?
   How to read your answers:
   0 “Yes” answers: Low likelihood of gambling problems.
   1 “Yes” answer: Moderate likelihood; consider a deeper self-review.
   2+ “Yes” answers: High likelihood; seeking support is strongly advised.

Supporting at-risk players

We work to keep a safe environment for everyone who uses our services. Some people are more likely to develop unhealthy patterns, so We apply additional protection measures for them.
A player may be considered vulnerable if they:

• are under 18 years old;

• feel they cannot control their gambling behavior;

• have asked to stop gambling or were previously restricted from playing;

• are experiencing severe financial hardship or insolvency.

If any of the above describes you, contact us at: [email protected].
We may request supporting documents before applying restrictions, but every request will be handled carefully and respectfully.
We also rely on monitoring tools and may reach out if activity suggests a player could be struggling. We continue improving how We detect risk and how We protect vulnerable players.

Taking a short break

A Cooling-Off Period is a temporary pause designed to help you step back and regain control. While cooling-off is active, you cannot place bets or add funds to your account.
Duration of Cooling-Off Period:
24 hours
7 days
1 month
3 months
You can enable cooling-off in your account settings. Once activated, restrictions apply immediately and prevent all gambling activity, including deposits and bets. Cooling-off cannot be ended early; you must wait until the selected period finishes.
Cooling-off is meant to give you time to reflect and return with a clearer mindset. When the period ends, access is restored automatically without extra steps.

Choosing to block access

Self-Exclusion is available for players who want a longer break. It is a voluntary lock that blocks account access and prevents participation in any gambling activity for the selected duration.
Duration of Self-Exclusion:
1 year
3 years
5 years
10 years
Lifetime (permanent exclusion)

Activation of Self-Exclusion

To activate self-exclusion, use your account settings or email: [email protected]. After self-exclusion starts, your account is locked and cannot be accessed for the chosen period. During this time, you will not receive promotional messages or notifications from us.
To request re-activation after the period ends, you must submit a written request to restore the account. We will remind you about responsible gaming tools and encourage you to complete a self-assessment questionnaire before proceeding.
Self-exclusion cannot be cancelled before the selected period ends. A lifetime selection is permanent and cannot be reversed.
Self-exclusion is intended to help you regain control and prevent further harm. Choosing a set-term or permanent break is a meaningful step toward protecting your well-being and keeping gambling as entertainment rather than distress.

Setting spending boundaries

Responsible play includes knowing your spending boundaries. You can set daily, weekly, or monthly deposit limits to control how much you choose to spend.
You can set or update deposit limits in your account at any time. Reducing a limit applies immediately. Increasing a limit applies only after a 24-hour waiting period to support a considered decision.

Where to get help

GambleAware provides confidential information, advice, and support for people who are experiencing gambling addiction. The organization aims to reduce gambling harm through education, treatment, and support.
GamCare offers counselling, advice, and practical help regarding the social impact of gambling. Visit www.gamcare.org.uk. A confidential helpline is available at 0845 6000 133. If you are outside the UK, GamCare can advise on support options available internationally.
Gamblers Anonymous is a worldwide fellowship with a 12-step program for people seeking to overcome compulsive gambling. Meetings are held globally, and members support each other.
Gambling Therapy provides support and counselling for anyone affected by gambling. Services are available in Great Britain and internationally. Visit www.gamblingtherapy.org.

Age checks and access controls

In line with Our Policy, anyone below the legal gambling age must not use our online services. We may request proof of age from any registered user and may temporarily suspend an account until documents are provided. If an underage user is identified, the account will be frozen and winnings will be forfeited.
To support age-restriction compliance in India, We apply the measures below:

• During registration, players are clearly told that services are not available to underage individuals.

• When an account is created, players must provide documentation confirming legal age and confirm their date of birth.

• Marketing and promotions are directed only to individuals who are of legal gambling age. Any effort to reach underage users is inconsistent with Our Policy and the principles in this document.

Software tools are available to limit or block access to specific websites. These tools can help parents and guardians restrict minors’ access to gambling sites. If you share your device with someone under the legal age to register or place bets, or with a person who has requested self-exclusion, consider parental filtering solutions such as:
Net Nanny at www.netnanny.com
CyberPatrol at www.cyberpatrol.com
GamBlock at www.gamblock.com
Please note that anyone under 18 found using the site will have all winnings forfeited, and their information may be passed to the relevant authorities.

Practical tips for responsible play

To help gambling remain enjoyable and reduce the risk of harm, consider these tips before you play:

• Set yourself a deposit limit. Decide in advance what you can afford based on your finances. Use only amounts intended for entertainment.

• Do not try to win back a loss at every cost. Do not chase losses by taking extreme risks. Treat gambling as entertainment, not as a way to make money.

• Set yourself a time limit. Choose a time limit and stick to it. Gambling should fit alongside your other activities, not replace them.

• Play smart. Avoid gambling when you are highly stressed, depressed, or under heavy pressure. Do not gamble while affected by medications, drugs, or alcohol.

• Take breaks. Pause when you feel tired or notice you are losing focus.

• Only one Account. To better track time and spending, it is strongly recommended that each person uses only one account.

Please note that We will forfeit winnings if We determine you do not meet Our age requirements. Funds may be frozen, and deposits made by a minor will be returned. We may also report cases to the relevant institution.

Support and contacts

Our Support team is available by email at no extra cost: [email protected].
Our Support will not share your information with third parties without your consent.